Frequently asked questions

FAQ

Where do you ship?

Currently we only ship within EU but we hope to expand to new countries soon.

How long does the delivery take?

It depends on the size of the order, but normally within 5-7 business days.

Can I return my order?

Unfortunately, since our products are all customizable it's not possible to make a return. If your order was damaged or faulty by delivery, reach out to us and we will take care of the matter manually.

Can I track my order?

Contact our support at hello@happytaildesign.com and we can look into your specific order.

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